ITIL V3 Foundation



This course has been created while keeping in mind the requirements of today’s learners - those looking for a fun and engaging learning environment that offers hands-on experience. The scenarios are geared to provide both theoretical and practical knowledge, facilitating an effective method for reinforcement and self-assessment. The course offers greater value than any other mode of instruction because it provides motivation as well as learning.

This course introduces the learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL v3.

The ITIL v3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific operational needs.

  • Objectives

    1. Identify the key principles and concepts of IT Service Management.
    2. Identify the benefits of implementing ITIL in an organization.
    3. Identify Service Management processes and understand how they map to the Service Lifecycle.
    4. Identify the basic concepts and definitions related to the Service Lifecycle.
    5. Identify the activities and roles involved with the Service Lifecycle.
    6. Identify the relationships among the components of the Service Lifecycle and understand how they map to other components. 6. Identify the factors that affect the effectiveness of the Service Lifecycle.


  • 1

4 Days



a. ITIL v3 Foundation Course.
b. Service Management as a Practice.
c. Service Lifecycle.
d. Service Strategy.
e. Service Design.
f. Service Transition.
g. Service Operation.
h. Continual Service Improvement.
i. Technology and Architecture.
j. Exam Preparation Guide.


a. IT Management.
b. IT Support Staff.
c. IT Consultants.
d. Business Manager.
e. Business Process Owners.
f. IT Developer.
g. Service Providers
h. System Integrators.

About the examination

a. Accredited Foundation training is strongly recommended but not a prerequisite
b. The exam is a closed book, forty (40) multiple choice questions. The pass score is 65% (26 out of 40 questions). The exam lasts 60 minutes.
c. Upon successful passing of the ITIL v3 Foundation exam, the student will be recognized with 2 credits in the ITIL qualification scheme.

Minimum number of talents

5 person


IDR 4.500.000,- Per talent
205 USD for exam)


Jakarta and Bandung


Training module (softcopy), Certificate of attedance (hardcopy), 1 lunch and 2x coffee break per day, Internet access, T-shirt.

Contact Us or call us on +6221-3924875.